If you are not absolutely satisfied with your choice of kiteboarding equipment for any reason at all - maybe you chose the wrong model, or the wrong size for your local conditions - simply return it to Pinkkites and we will be happy to exchange it for the perfect kite for you, or refund your full purchase price.

While no kite is indestructible, we believe our kites and every piece of equipment we make will meet our high standards. We stand behind all of our high quality products with our guarantee, however we reserve the right to refuse this guarantee if we feel that the purchaser is abusing this incredible policy.

At Pinkkites no one is more important than our customers. We’re not happy until you are.

The thirty day parts and workmanship warranty is subject to the following limitations

• The warranty is valid only when the product is used for normal recreational activities, and does not cover products used in rental or teaching operations.

• This warranty does not cover damage caused by misuse, abuse, neglect or normal wear and tear including, but not limited to: punctures, rigging with other than Pinkkites components ordinarily used with the warranted item, damage due to excessive sun exposure, damage due to over-inflation of the bladders, damage caused by improper handling or storage, damage caused by use in waves or shore breaks, damage caused by high speed crashes, accidents or damage caused by anything other than defects in the material and workmanship.

• This warranty is void if any unauthorized repair, change or modification has been made to any part of the equipment. This warranty excludes used, pre-owned, or demo gear sold on pinkkites.com.

• The warranty is good from the date of the original purchase only. This warranty extends only to the original purchaser of the Pinkkites product covered by the warranty and it does not extend to subsequent purchasers or third parties.

• This warranty excludes any damages to persons or property caused by, or related to, mechanical failure or accidents. Pinkkites will not be responsible for any costs, losses or damages incurred as a result of loss or use of any of our products and/or any other damages or losses.

Pinkkites will make the final warranty determination, which may require inspections and/or photos of the equipment, which clearly show the defect(s).

This is the only warranty we make to you and is in lieu of all other warranties, express or implied. We expressly disclaim any and all liability for bodily injury or death and for incidental and consequential damages to the maximum extent permitted by law.

There are no warranties, which extend beyond the warranty specified herein. The duration of any implied warranties are hereby limited to the thirty (30) day duration of our express warranty.

Pinkkites does not charge any type of fee for cancellations if requested before we issue shipping instructions to our warehouse. We ship most items the same day the order is placed, often within minutes or the same hour of receiving the order, not days like our competitors. Therefore, we can not guarantee that your order will be cancelled before shipping.

In order to help us cancel your order before we begin the shipping process, please contact our Customer Service Department by email on accounts@pinkkites.com on the same day you place the order. In the event your order has already shipped, we will be happy to accept a return under the conditions of our limited warranty (see above).

However, in the unlikely instance of damage occurring during shipping, it is the customer's responsibility to notify the shipper and Pinkkites immediately. If you notice any visual damage to a box when you receive it, we recommend inspecting the contents immediately to ensure they have arrived undamaged and that no items are missing. You should ask the driver to document that the box arrived damaged. Often the shipper will want to inspect the box and packaging materials, so be sure to retain everything until instructed otherwise by the shipper.